Processes are a crucial part of the ISO 9001 quality management system, and without everyone one in your organization on the same page, it will be hard to maximize your ROI from the standard. If your employees don’t understand your company’s processes, or what their exact roles are, then it becomes a lot harder for them to identify problems or weak links in the chain, get to the root cause of those problems, an apply corrective actions where necessary. Ideally, every employee should understand his or her role in processes that cover the entire company, including a general knowledge of how the company produces revenue and the flow of responsibilities depending on where a given process is at. Trust the Processįor organizations to see these benefits come to fruition within their own workforces, when implementing ISO 9001:2015 into their management plan, another critical component is required – employee understanding of the process. ISO 9001:2015 shouldn’t be pigeonholed into a simple quality standard, one that only the quality department should be worried about, but rather should be thought of as an important cog in the gears of a company’s entire strategy and operations.
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